FAQ
THE BRAND
What is upcycling?
What is upcycling?
Upcycling refers to the transformation of unused or unusable products to give them a new purpose with higher quality.
Born from glass bottles, Q bottle vases, candlesticks, glasses and candles come to life through this process.
These second-hand objects may contain traces inherent to the bottle (e.g., subtle differences in shades, roughness in the glass). These singularities give each creation its character and make it perfectly unique.
Where is our store located?
Where is our store located?
Our Workshop-Boutique is located on Allée de la Royale Air Force in Le Touquet-Paris-Plage.
Our team will be delighted to welcome you from Monday to Saturday from 10 a.m. to 6 p.m.
How to contact us?
How to contact us?
You can send us a message via the 'Contact' form on our website or to bonjour@qdbeditions.com
How to contact us
How to contact us
You can send us a message via the Contact form on our website or at the address: bonjour@qdbeditions.com .
ORDER
How do I know if my order has been validated?
How do I know if my order has been validated?
When an order is validated, a confirmation email is sent to you.
If you have not received it, contact us at bonjour@qdbeditions.com .
I have placed several orders, is it possible to group them?
I have placed several orders, is it possible to group them?
We cannot combine orders. Each order is shipped in a separate package and has its own tracking number.
Can I modify my order once it has been validated?
Can I modify my order once it has been validated?
You can add or remove items as long as your order hasn't been confirmed. Once an order is placed, it's generally no longer possible to cancel or modify it. In any case, please contact us promptly at
bonjour@qdbeditions.com, specifying your order number and the desired changes. Depending on the order's progress (if your order hasn't been processed yet, for example), we may be able to accommodate your request.
How do I track the status of my order?
How do I track the status of my order?
As soon as your order is shipped, you will receive an automated email with the tracking number. Click on it to track your package on the carrier's website. Remember to check your spam folder, as some notifications are sometimes redirected there.
RETURNS AND REFUNDS
Can I exchange my item?
Can I exchange my item?
We do not offer exchanges. To receive the same product(s) in a different size or color, return your order (i.e., return shipping costs will be your responsibility). A refund will be issued upon receipt of the package, and you can then place a new order on the website.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
If you notice that the packaging is damaged upon delivery, it is essential that you inform the carrier. We therefore advise you to make a note of the damage to the carrier if your order is delivered to your home and to refuse the package if it is delivered to a collection point. If no damage is noted during delivery, the carrier is unfortunately no longer responsible for the condition of your order.
If you notice a defect after unpacking the item, you have a maximum of 48 business hours to contact our customer service department at bonjour@qdbeditions.com. Please remember to include your order number and, most importantly, attach photos of the damage. We will do our best to find the most satisfactory solution for you.
My item has a defect, what should I do?
My item has a defect, what should I do?
Contact us at bonjour@qdbeditions.com with your order number and photos of the defect. We will find the most suitable solution.
What should I do if I am not satisfied with my order?
What should I do if I am not satisfied with my order?
In accordance with the Consumer Code, you have a withdrawal period of 14 days from the day after receipt of the products, without justification or penalty (excluding return costs).
Returns are at your expense to:
QDB Editions, Allée de la Royale Air Force, 62520 Le Touquet-Paris-Plage.
The creations must be in their original packaging, in perfect condition, and unused.
Packages that have been opened but are still saleable can be returned.
For hygiene reasons, some non-compliant products cannot be refunded.
DELIVERY
What are the delivery charges?
What are the delivery charges?
In France :
- Express (1 to 2 business days): €9.00
- Chronopost Relay Point:
- Orders ≥ €150: Free
- Orders under €150: €4.00
Chronopost – Standard International:
- Zone 1 (Belgium, Germany, Luxembourg, 1 other country): 2 to 8 business days – €10.00
- Zone 2 (Austria, Denmark, Estonia, 8 other countries): 2 to 8 business days – €12.00
- Zone 3 (Bulgaria, Croatia, Czech Republic, 7 other countries): 2 to 8 business days – €15.00
- Zone 4 (Norway, Switzerland): 2 to 8 business days – €35.00
I did not collect my order from the collection point.
I did not collect my order from the collection point.
Contact us to discuss a replacement shipment (return shipping costs are your responsibility).
I have a delivery problem.
I have a delivery problem.
Haven't received your parcel within 5 days? Check the tracking on CHRONOPOST.com.
Still having a problem? Contact us at bonjour@qdbeditions.com .
I would like the delivery to a different collection point.
I would like the delivery to a different collection point.
The carrier may change the collection point if the initial point is closed.
PAYMENT
Is the QDB Editions website secure?
Is the QDB Editions website secure?
Yes, all transactions are secured with the protocols in place.
What payment methods are accepted?
What payment methods are accepted?
We accept credit cards (Visa, Mastercard, American Express) or PayPal.
When will I be charged?
When will I be charged?
You will be charged at the time of validation and payment of your order.
I have a payment problem
I have a payment problem
Try a different browser, a different device (computer, tablet), or private browsing. If the problem persists, contact bonjour@qdbeditions.com.
Use a discount voucher or a gift card
Use a discount voucher or a gift card
Enter your voucher or gift card number in the Promo Code section when validating your basket.
OUR PRODUCTS
How are candles made?
How are candles made?
Our candles are created in collaboration with Anne Flipo, Master Perfumer, who has lived for over 40 years to the rhythm of scents and olfactory emotions.
It is with passion, exacting standards and sensitivity that she now puts her expertise at the service of unique projects — such as that of QDB Editions, which touched her with its authentic, committed and respectful vision of the material.
The candles, designed with Anne Flipo - master perfumer who has created some of the greatest perfumes - are enhanced by an exceptional fragrance, created in Grasse by the house of IFF (International Flavors & Fragrances).
The pure cotton wick, OEKO-TEX® certified and with a twisted paper core, guarantees clean combustion: lead-free, nylon-free and chemical-free.
Each candle is thus the result of an ethical and sustainable approach, right down to its last flame.
The glass container, fashioned from wine bottles or magnums, extends the experience: once the candle has burned out, it can be transformed into a glass.